Returns & Exchanges
At Sunrise Mart, we prioritize the freshness of your groceries and offer a hassle-free return process for any items that do not meet our quality standards. Due to the perishable nature of our products, please initiate your request within 48 hours of delivery.
Inspect Your Order
Thoroughly check your groceries upon arrival and document any quality issues or damages with clear photographs.
Contact Support
Email our customer service team at support@sunrisemart.com with your order number and the photos of the items in question.
Approval Review
Our quality assurance team will review your claim within 24 hours to determine if a refund or replacement is appropriate.
Receive Resolution
Once approved, a credit will be issued to your original payment method or a replacement delivery will be scheduled for the next available slot.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing